Refund & Cancellation Policy

At Shine Bros, we strive to provide exceptional car care and detailing services at your doorstep. We understand that plans can change, and we’ve created this Refund & Cancellation Policy to offer clarity and fairness for both customers and our team.

Cancellation by Customer

• Free Cancellation:
  You may cancel your booking up to 2 hours before the scheduled service time without any charges.

• Late Cancellation (within 2 hours):
  Cancellations made within 2 hours of the scheduled time may incur a cancellation fee of ₹50 to ₹150, depending on the service booked and time slot reserved.

• No-Show:
  If our technician reaches the location and the customer is unavailable or unreachable, it will be considered a no-show, and the service may be marked as completed with no refund.

Rescheduling Policy

• You may request to reschedule your service at least 1 hour in advance, and we’ll do our best to accommodate the new time, subject to availability.

Cancellation by Shine Bros

• Shine Bros reserves the right to cancel or reschedule appointments due to unforeseen issues such as:

  • Bad weather

  • Vehicle inaccessibility

  • Safety concerns

  • Operational delays

In such cases, we will notify you promptly and offer a full refund or an alternative time slot.

Refund Policy

• Eligible Refunds:

  • Cancelled bookings (as per the above rules)

  • Service not delivered due to our fault or equipment failure

  • Customer dissatisfaction with valid reasons and evidence

• Non-Refundable Situations:

  • No-shows

  • Last-minute cancellations (without a valid reason)

  • Incomplete information or an inaccessible vehicle

• Refund Timeline:
  Approved refunds will be processed within 5–7 working days to your original mode of payment.

Mode of Refund

Refunds will be issued through:

• UPI

• Credit/Debit card reversal

• Bank Transfer (if applicable)

Contact Us for Support

If you have questions or would like to request a cancellation or refund:

📧 Email:ShineBros.help@gmail.com
📞 Phone/WhatsApp:8989574691
🌐 Website: www.shinebros.in